FAQs

How do I know you received my on-line order?

You can be sure your order was placed if, after completing the purchasing process, you see our "Thank You for Your Order". If you supplied an email address you will also receive an electronic receipt from service@tangovox.com confirming your order.

How much do you charge for Shipping?

As we ship worldwide, it is impossible to calculate your shipping and handling charges before you log in and view your shopping cart. Shipping charges depend on the weight of the package and the country of destination. If you want more information please go to shipping.

After you complete your shopping cart and log in to your account, you will be shown all available shipping options and your exact shipping and handling charges. Please make sure that your shipping address is correct before placing your order. An additional shipping charge will be applied if we have to re-ship an item because of an address error. For further questions please contact service@tangovox.com.

The customer is responsible for any taxes, duties or customs fees charged by your government. If you need more information please contact your relevant government office or the Postal Service in your area.
Please let us know if your custom requires special customs sticker by emailing us at service@tangovox.com including the number of your order.

When can I expect the order to be shipped?

Typically all products are shipped within 48 hours after the order is received. If a product is not in stock your purchase will be backordered and will be shipped as soon as available. If the item is in backorder, we will update you on the status of your order via email. We do not ship or process orders on Saturdays, Sundays, or Holidays. Please allow an additional 24 to 48 hours for weekend orders.Your credit card will be charged only after you order has been shipped.

How do I track my order?

You can access MY ACCOUNT to check if your order has already been shipped. When the order is shipped you will receive an e mail with the shipping information and a tracking number you may use to trace the delivery.

I received a damaged product. What should I do?

If you receive a damaged or defective item, we will promptly send you a replacement or issue you a full refund after you have returned the damaged or defective product. You will not be charged any additional shipping or handling fees for replacement shipments.

How can I pay for my order?

Our authorized retailer accepts all major credit cards (Visa, Mastercard, American Express, Diners Club and Discovery).

Can I place an order by phone?

No, all orders must be processed on line through our shopping cart. Sorry.

Is it safe to use my credit card online?

Absolutely! Shopping at Tangovox.com is safe. We have taken every precaution to make your transactions secure. Our secure socket layer (SSL) software is the industry standard and it is among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as the information travels over the Internet.

What is your policy on Privacy?

Tangovox.com respects your privacy and is committed to protecting it. We will not sell, trade, or rent any of your personal information to any third party. All of your transactions are protected by SSL encryption software. We guarantee that every purchase you make at Tangovox.com is 100% safe. To learn more see our Privacy Policy.

Do you charge Sales Tax?

No.

My order should have arrived already. What should I do?

When the order is shipped you will receive a confirmation e mail with the tracking number for your shipment and an Internet address from the courier. You may use this information to trace the status of our shipment on line. If the tracking number is not available or if you have any other problems please contact service@tangovox.com

How can I return the products?

Your satisfaction is guaranteed with all Tangovox products. You may return any unopened item within 30 days of delivery for a full refund of the purchase price (minus shipping and handling charges) If you need to return a product you have purchased from Tangovox please contact service@tangovox.com to request return instructions. Please include your name, telephone number, e mail, order number, products you wish to return and the reason for the return. We will contact you with instructions. After receiving the product(s) a credit will automatically be issued to the original credit card used for this purchase. Shipping charges can only be refunded if the return is due to our error. All returns must be accompanied by the packing slip. If you do not have a packing slip, you can enclose a copy of your order confirmation.